1 Can I visit your showroom?
2 Can I pick up the furniture at your location to avoid
shipping fees?
3 Can I return my item?
4 What happens if my item is out of stock?
5 Which sofas do you have in stock?
6 Is there an additional charge for different colors?
7 What is the turn around time on a custom built sofa?
8 How do I select my color?
9 Why don't we ship out of the United States?
10 What method of shipment do we use?
11 Can I buy a floor model at a lower price?
12 What if I made a mistake on bidding and I didn't actually
want the item?
13 Can you please send me some color samples?
14 What happens if I cancel my order before it ships?
Can I visit your showroom?
Yes! We are located at 200 Thorndale Ave. Bensenville, IL 60106. Our phone number is 1-800-554-3504. Call ahead to set up an appointment!
We are open Monday - Friday 8:30 - 5:00pm CST.
Click
here to get directions.
Can I pick up the furniture at your location to avoid shipping
fees?
We do allow our customers to pickup their orders so that they may avoid shipping costs. Please be aware that we do charge Illinois state sales tax of 7.75% for all pickup orders. To avoid being automatically charged for shipping please call us at 1-800-554-3504 for further details. We are open Monday thru Friday 8:30 - 5:00pm and we are located at 200 Thorndale Ave. in Bensenville, IL.
Can I return my item?
Yes! If you are unsatisfied for any reason you can return your item
for up to 30 days with a 30% restocking fee plus shipping both ways. We will be happy
to provide freight bills to calculate the total cost. We will refund
your money via check after the items is received back into your warehouse.
When large items are delivered, make sure to carefully inspect them for any damage or defects, before you sign the shipping receipt. If you do notice any damage or defects, you must note them on the shipping receipt. The freight company will also require pictures either digital or physical to process the claim. Please notify us immediately so that we can quickly resolve the issue for you. Without your notation on the shipping bill for the damage, we are unable honor you with credit or send you a replacement. We would like to stress that we want happy customers!
What happens if my item is out of stock?
Because we are also selling these items locally and offline, it is sometimes
difficult to ensure stock availability. You may call us at any time
at 1-800-554-3504 to check availability. If your item is out of stock
we can provide you with an estimated delivery date.
Which sofas do you have in stock?
After selling hundreds of sofa sets online, we have found our typical
customer wants a custom color that will match their existing interior
design, therefore we do not carry a large stock of sofas. Feel free
to ask if a particular color is in stock, but be ready to place an order
to have a custom sofa built for you.
Is there an additional charge for different colors?
Depending on the color you choose, we may recommend to a full leather
upgrade for an additional charge.
What is the turn around time on a custom built sofa?
Our typical turn around time on a custom ordered sofa is 8 - 12 weeks
depending on the product which is much faster than most furniture stores local to your home can
deliver a sofa.
How do I select my color?
You can specify color during your checkout process in PayPal notes or via email or by calling 1-800-554-3504.
Why don't we ship out of the United States?
Due to the cost of shipping over seas we are unable to provide international
customers reasonable shipping rates. However, you can calculate your
own shipping from 200 Thorndale Ave. Bensenville, IL 60106 if you
wish to provide your own transportation.
What method of shipment do we use?
FedEx, DHL, LTL shipping companies or moving companies, depending on the
type of product.
Can I buy a floor model at a lower price?
Yes! Depending on the condition of the item a sizable price decrease might be possible. If we have a particular item on the floor you certainly come by and inspect it fully prior to purchase. We insist on customer inspection prior to purchase because as we all know sometimes a floor model isn't quite brand new and as such we don't feel comfortable selling them online based off a photo. Our eBay products are all brand new in box and we would like to keep it that way.
What if I made a mistake on bidding and I didn't
actually want the item?
Since eBay charges us a fee for each time someone purchases an item
through "buy it now" whether or not they actually pay for the item, we can rectify the mistake
in one of two ways. The first way is to do a mutual withdrawal through eBay which requires both parties to fill out a very simple form to tell them there was a mistake and to please cancel this transaction. The second way is we can file a non-paying bidder
with eBay and eBay will refund the final transaction fees. The customer will also receive a strike against their account and possibly negative feedback depending on the dollar amount. Please note that eBay suspends any account with 3 strikes against it.
Can someone please send me some color samples?
Bad monitor? We've got you covered. To receive some swatches in the mail please send an email to sales@interiorexpress.com with your name, day-time phone number, address, and up to five colors. We offer them free of charge and stand ready to answer any questions you may have.
What happens if I cancel my order before it ships?
For Regular Orders (any item that is not a Custom Order):
If you place an order and pay with a credit card or PAYPAL, any cancellation prior to shipping will incur a cancellation fee of 3.2% on each transaction. No fee is applied to cancellations due to items not currently in stock.
For Custom Orders:
We require payment in full upfront upon ordering. Any cancellation will subject to a cancellation fee of 30% of the total amount.
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